Frequently Asked Questions

If you have any questions that aren't answered below, please give our service coordinator a call at (613) 829-2121.  We want your service experience to be as pleasant as possible.

• Who do I call to make an appointment?

You can call directly to our appointment desk at (613) 829-2121.

• Do I have to have an appointment if it is an emergency problem?

No, an appointment is not necessary for any repair that is safety related or any concern that renders the vehicle not driveable.  However, we would appreciate a call that you are coming.

• Can I wait for the repairs to my vehicle?

We recommend waiting for your vehicle only when the repairs are minor and take less than an hour to perform.    However, we will accommodate you as best we can.

• Do you have a shuttle service?

Yes, we do have a shuttle service that runs to and from home between 7:45 am and 6:00 pm.

• If I have to wait for my vehicle and it takes longer than an hour, can I get a shuttle at that point?

Yes, we will shuttle you within 25  kilometres of the dealership.

• Is my appointment time the time my vehicle will be worked on?

No, your appointment is a specific time to meet with an advisor to discuss your concerns and needs.  We try to space our appointments out in 15 minute intervals.  This gives the advisor enough time to record your concerns and check your history for any outstanding recalls and to review your maintenance history.

• Can I drop my vehicle off at nighttime or after hours for servicing the next day?

Yes.  You can drop your vehicle off after hours.  Outside the Service door and the Showroom door, you will find a black box with "Early Bird/Night Owl Service" on it.  Pull down the cover and you will find envelopes inside.  Take one and fill out all the appropriate lines.  Make sure you sign the envelope and put a phone number where you can be reached during the day.  Deposit your keys in the envelope and seal it. 

• What are your service hours?

Monday through Thursday, from 7:30 am to 9:00pm, Friday from 7:30 a.m. to 6:00 p.m. and Saturday from 8:00 a.m. to 4:00 p.m.

• How late can I pick up my vehicle?

You can pick up your vehicle as late as midnight Monday through Thursday, Friday until 6:00 p.m. and Saturday until 4:00 p.m.

• If my appointment is at 7:30 a.m. can I come in earlier?

No, this is not recommended.  We schedule our customers at 15 minute intervals to allow for enough time to address all your concerns properly.  Coming earlier or later only causes delays and confusion.  If you must come in at 7:30 to accommodate your schedule, ask  if there is a day open with that time slot available.

• Can I get a loaner to use for the day?

Yes, please ask your service Advisor for details.

• Do you have the facilities to accommodate my children if I have to wait for my service?

Yes, our waiting area is equipped with a partitioned area for children with toys and television for their amusement.

Back to Main page